As of 25 May 2018, we have to comply with the GDPR (or AVG in Dutch, Algemene Verordening gegevensbescherming). In this blog we explain how this affects you.

Privacy is important

As a customer of you can expect that we understand privacy. We value privacy and welcome the GDPR. Unfortunately, this means that we need a few minutes of your time with how this impacts you. To comply, we have new general terms and services, a new privacy policy and a new Data Processing Agreement.

Important changes

We recommend to read our new General Terms and services as this blog has too limited space to show every change. But here are a few changes that might interest you:

  • The old conditions determined that renewing a service would mean that you renew for 6 months. Since we work with renewals with the chosen payment period, we have never enforced this rule. In the new General Terms and Services we have updated this to reflect what actually happens.
  • Instead of a cancellation period of 14 days – which, again, we did not enforce – we have a cancellation period of one day. An exception are domain renewals: for those the cancellation period is still 14 days.
  • If you are using our services for high risk applications, contact us for permission. Examples of these high risk applications are applications where people’s lives are at stake or if the application has a high impact on the society.

If you have any questions, please contact us using the big orange button at the bottom right.

General terms and services (English) [HTML] [PDF]

Privacy Policy (English) [HTML] [PDF]

Data Processing Agreement [HTML] [PDF]

Algemene Voorwaarden (Dutch) [HTML] [PDF]

Privacyverklaring (Dutch) [HTML] [PDF]

Verwerkersovereenkomst (Dutch) [HTML] [PDF]

Data Processing Agreement

As a client of you are using our services. We process personal data for purposes such as processing your order. Please read our Data Processing Agreement carefully. We would also like to let  you know that if you process data through our platforms, that you are responsible for a Data Processing Agreement with your users. Since we only hand you the computing power to run almost anything you want, it is up to you to make such agreement.

Please note that our original General terms and services required a 14 day retention period before the new general terms and services would apply. As of 25 May 2018 we have to comply with the law. Due to fine-tuning the new policy we could not send you the agreement earlier. Therefore, the new general terms and services will be valid as of 25 May 2018. However, everything that is in your benefit from the old agreement, will be applied in the original stated retention period. This means that this solution is in your benefit.