We are constantly working to improve our services and that includes offering good support. You can find the new knowledge base at help.yourwebhoster.eu. You can log in to this dashboard with the same login details as for the customer panel, as before. All your contact moments with us have also been transferred.
On October 26, 2021 we will upgrade the helpdesk. For the upgrade, we are forced to take the helpdesk offline for a short period. You cannot reach us via the website and by e-mail between 09:00 and 12:00 in the morning (CEST). If there is a need to reach us, you can call +31 85 272 48 10.
After the upgrade, the helpdesk will look and work differently. You can still reach us via email@example.com and you can check the status of the services on the website. Existing tickets will also be transferred. In addition, your current login details will remain the same.
Why are you making a change to the helpdesk?
Even before COVID-19 we started the work to have a new helpdesk in. However, we have postponed the implementation because our customers required more support because of COVID-19. A new system often requires extra time to get used to and we have now spent that better on providing the right support. You can expect that you receive even better support than before. You can also reach us better from October 26th via Facebook and Twitter. We also offered this before, but due to limitations of the current system it did not work like it should have.